Refund policy

PHTMNE Returns & Right of Withdrawal Policy

1. Returns

Customers may request a return within 14 days of receiving their order.

To request a return, please email contact@phtmne.com with your order number and details of the item you wish to return.

Items must be sent back within 14 days of notifying us of your intention to return.

2. Return Conditions

Items must be returned unworn, unused, and in their original condition, with all original tags and packaging intact.

Items that have been worn, damaged, or used beyond what is necessary to inspect them may be subject to a deduction from the store credit issued, where permitted by law.

3. Store Credit

For eligible returns, PHTMNE offers store credit for the value of the returned item.

Once the returned item has been received and inspected, store credit will be issued to the customer.

Store credit is non-refundable and can be used towards future purchases on our website.

This store-credit policy does not override any statutory rights customers may have to a refund under applicable consumer law.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required by law.

We recommend using a tracked shipping service.

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact contact@phtmne.com with your order number and details of the issue.

We will resolve the issue in accordance with applicable consumer law.