PHTMNE Privacy Policy

Last updated: September 28, 2026

1. Introduction

PHTMNE operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply to those matters.

Please read this Privacy Policy carefully to understand how your personal information is handled.

2. Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information: Your name, billing address, shipping address, email address and telephone number.
• Financial information: Payment card details, financial account information, transaction details, payment methods and payment confirmations.
• Account information: Your username, password, account preferences, settings and security information.
• Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications: Information you provide when contacting us, including customer service enquiries and other correspondence.
• Device information: Information about your device, browser, network connection, IP address and other identifiers.
• Usage information: Information about how and when you interact with our website and Services, including how you navigate through our store.

The information we collect depends on your interactions with our Services and applicable legal requirements.

3. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, use our Services, contact us or otherwise provide information.
• Automatically through our Services: Through your device when you browse our website, including through cookies and similar technologies.
• From service providers: From third parties that provide services or technology on our behalf.
• From business partners and other third parties: Where information is provided to us in connection with our Services.

4. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes.

Providing and Improving Our Services

We use personal information to operate and improve our store and Services, including to:

• Process and fulfil orders and payments.
• Arrange shipping and delivery.
• Manage returns, exchanges and other transactions.
• Create and manage customer accounts.
• Remember your preferences and items of interest.
• Provide customer support and account-related notifications.
• Personalise your shopping experience and recommend products.
• Improve our products, website and Services.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message or post, where permitted by law.

We may also use information about your browsing activity, previous purchases and interactions with our Services to display relevant advertising on our website or other platforms, where applicable.

You can opt out of marketing communications using the unsubscribe option in our emails or by contacting us.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts and protect account security.
• Help ensure secure payments and transactions.
• Detect, investigate and prevent suspected fraud or other unlawful activity.
• Protect our business, customers and Services.

If you create an account, you are responsible for keeping your login credentials secure.

Communication and Customer Support

We use personal information to respond to enquiries, provide customer support, resolve issues and maintain our relationship with you.

Legal and Regulatory Requirements

We may use personal information to comply with applicable laws and regulations, respond to lawful requests from authorities, resolve disputes, enforce our terms and policies, and protect our legal rights.

5. How We Share Personal Information

We may disclose personal information to third parties in certain circumstances, including:

Service Providers

We may share personal information with Shopify and other service providers that help us operate our business, including providers of:

• Payment processing.
• Website hosting and technology.
• Data analytics.
• Customer support.
• Cloud storage.
• Order fulfilment and shipping.

These providers may process personal information on our behalf to deliver their services.

Business and Marketing Partners

We may share personal information with business and marketing partners to support advertising and marketing activities, where applicable.

For example, Shopify may support personalised advertising and other features using information about your activity across our store and other merchants' websites.

These partners may process information in accordance with their own privacy policies.

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising or similar purposes.

At Your Direction or With Your Consent

We may disclose personal information when you request or authorise us to do so, such as when we share information necessary to deliver your order or when you interact with third-party services.

Within Our Corporate Group

We may share personal information with affiliated businesses or entities within our corporate group, where applicable.

Legal and Business Transactions

We may disclose personal information when necessary to:

• Comply with applicable laws and legal obligations.
• Respond to lawful requests from authorities.
• Enforce our Terms of Service and other policies.
• Protect our rights, property, customers and Services.
• Facilitate a business transaction, such as a merger, restructuring or bankruptcy.

6. Our Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our Services to provide and improve its platform.

Information you submit through our store may be transmitted to and shared with Shopify and other third parties, including providers located in countries outside your country of residence.

We may also use Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify.

Where Shopify processes personal information for its own purposes, it is responsible for handling that processing, including responding to applicable requests relating to your personal information.

You can find further information in the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal to learn more about privacy rights and available options.

7. Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not own or control, we recommend reviewing its privacy policy, security practices and terms and conditions.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or their content.

Information you share on public or semi-public platforms, including social media, may be visible to other users and may be used by those platforms or other parties according to their own policies.

Including a third-party link on our website does not necessarily imply endorsement of that website or its operator.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

9. Security and Retention of Personal Information

We take steps to protect personal information, but no security measures are completely effective or impenetrable.

We cannot guarantee the absolute security of information transmitted over the internet. We recommend avoiding unsecured channels when communicating sensitive or confidential information.

We retain personal information for as long as necessary to:

• Provide our Services.
• Maintain customer accounts.
• Fulfil orders and manage transactions.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements and policies.

The retention period depends on the type of information and the circumstances in which it was collected.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete personal information we maintain about you.

Right to Correction

You may have the right to request that we correct inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another organisation.

Right to Opt Out of Certain Advertising Uses

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or its use for targeted advertising, as defined by applicable law.

Where supported, you may exercise these rights through the privacy options available on our website or by contacting us.

Global Privacy Control

Where required by applicable law and supported by our Services, we may recognise Global Privacy Control signals as requests to opt out of certain uses of personal information.

You can learn more about Global Privacy Control at globalprivacycontrol.org.

Other browser-based privacy signals may not be recognised.

Marketing Preferences

You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your account, purchases or orders.

11. Additional Rights for UK and EEA Residents

If you live in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.

These may include:

Right to Object to or Restrict Processing

You may have the right to object to certain types of processing or request that we restrict how we use your personal information in specific circumstances.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights

You may exercise your rights by contacting us using the details provided below.

You can also visit the Shopify Privacy Portal for information about Shopify's processing of personal information and the rights available to you.

We will handle requests in accordance with applicable law.

12. Requests and Verification

We will not discriminate against you for exercising your applicable privacy rights.

We may need to verify your identity before processing a request, where permitted or required by law.

Where permitted, you may appoint an authorised representative to submit a request on your behalf.

We may ask the representative to provide evidence of your authorisation and may also need to verify your identity directly.

We will respond to requests within the timeframes required by applicable law.

13. Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal a decision we make regarding your privacy request or submit a complaint to your local data protection authority.

If you are in the European Economic Area, you can find information about supervisory authorities through the European Data Protection Board.

If you are in the United Kingdom, you may contact the Information Commissioner's Office (ICO) through its official website.

14. International Transfers

Your personal information may be transferred to, stored in or processed in countries outside your country of residence.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will rely on applicable legal transfer mechanisms, where required.

These may include recognised adequacy decisions, standard contractual clauses or other legally approved safeguards, as applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal obligations or regulatory requirements.

Any revised version will be published on our website with an updated "Last updated" date.

Where required by law, we will provide notice of significant changes.

16. Contact Information

If you have questions about this Privacy Policy, our privacy practices or your personal information, or if you wish to exercise your privacy rights, you can contact us using the details below.

Business name: PHTMNE
Company registration number: 14257702
Email: phtmnecontact@gmail.com
Telephone: +44 7849 297220
Address: 29 Graham Road, Ipswich, IP1 3QE, United Kingdom

For the purposes of applicable data protection laws, PHTMNE is responsible for the processing of personal information described in this Privacy Policy, subject to the respective responsibilities of Shopify and other third parties.